Planning a bathroom means telling someone about your home: where it is, what isn’t working in the room and what you’d like to spend. This policy explains how Bathroom Renovation Murrumbeena handles that information when you use bathroomrenovationmurrumbeena.com.au, from the moment you send an enquiry to the moment you ask us to correct it.
Questions about this policy can be sent through our contact form.
Your details are used to answer your enquiry and plan your renovation. Nothing more.
Enquiries are stored privately within this website. They are not passed automatically to external marketing lists or payment services, and we do not sell personal information.
We only ask for what we need to understand your room and get back to you. You can browse the website without giving us any personal details at all.
When you send an enquiry or ask for a quote through the website form, we collect the details you enter in its fields: name, email, phone, location, subject, budget, timeframe and message. Name, email and message are required. Phone, location, subject, budget and timeframe are optional. Anything you write in your message is collected too, so please leave out details that aren’t needed to describe the renovation.
The enquiry form does not accept photos or file attachments. You can describe the room in your message and have photos ready for the consultation. Photos of a bathroom, ensuite or laundry can show personal belongings or parts of your home, so if you show them to us we treat them as personal information. We use them only to assess and plan your project and never publish them without your permission.
Like most websites, this site and its hosting server receive standard technical information when pages load. This can include your IP address, browser type, the pages requested and the time of the request. It is used to deliver pages, keep the site secure and fix faults.
Each use follows the way a renovation actually runs. Your details go where the next step of your enquiry needs them, and nowhere else.
01To reply to your enquiry and arrange a consultation or assessment of the room.
02To prepare design options and a quote when you ask for one.
03To plan, schedule and coordinate the work if you decide to go ahead.
04To keep a record of our correspondence about your project.
05To keep this website running securely and working properly.
We will not use your enquiry details for any unrelated purpose unless you agree to it or the law requires it.
Enquiries sent through this website are stored privately within the website’s own WordPress installation. Only the people who manage the site and respond to enquiries can see them. The website is hosted with a web hosting provider, so that information is held on the provider’s servers.
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. These include restricting who can log in to the site and keeping its software up to date. No online system is completely secure, so please don’t send bank details or passwords through the website.
We keep enquiry information for as long as we need it to respond, carry out any agreed work and keep proper records. After that, it is deleted or de-identified.
Our hosting provider stores the website and its data. The provider handles that data to run the service, not for its own marketing.
Some photographs and page resources load from external content services. When they load, your browser shares standard technical details such as your IP address with those services so the files can be delivered.
If you follow a link to another website, that site’s own privacy policy applies.
Cookies are small files a website stores in your browser. This website may use cookies that are needed for it to work, such as those WordPress sets to handle forms, security checks and logins for site administrators. These cookies are not used to build advertising profiles.
If analytics tools are used to understand which pages are read, such as the Bathroom Guides or service pages, that information is looked at in summary form to improve the site. It is not used to identify you. You can block or delete cookies in your browser settings. Essential cookies help forms work, though, so blocking them may stop an enquiry from sending.
You can ask what personal information we hold about you. We will respond within a reasonable time, and we may need to confirm who you are first.
If your details are wrong or out of date, tell us and we will fix them. You can also ask us to delete an enquiry we no longer need to keep.
If you’re unhappy with how we have handled your information, tell us first so we can look into it. You can also find guidance from the Office of the Australian Information Commissioner (OAIC).
We may update this policy when the way the website handles information changes. The version on this page is the one that applies. To make a privacy request or ask a question, use our contact form. If you’re ready to plan your bathroom, you can request a free quote. The Terms & Conditions cover the rest of the site.